It is possible, that after running Contact or Companies Discovery you will receive a few or even 0 of results. In 99.99% of cases, this is NOT a technical issue, but issue with the verification criteria itself.

Let's try to describe the main possible issues and how to overcome them.

You could receive a few or zero results because some of the filters that you have applied are mutually excluded results from each other. So you need to review them.

This may happen directly, e.g., you are selecting companies from San Francisco, but excluding companies from California.
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Or this could happen indirectly. For example, you are looking for Vice Presidents from companies below 50 employees. So you are getting low results because historically the Vice President position is not typical for such company sizes.

Quite often, if results are low, it is possible that the limited criteria has been used. For example, you were looking for contacts from companies in niche industries and from a very specific small city.

In the case of limited criteria, the natural way to improve the number of results is to update your criteria and make it “wider”.

The good news is that we have created advanced AI suggestions that help to spread up the limited criteria with relevant values. DealSignal's unique AI engine helps to generate more job titles, industries, keywords, and so on, so the original criteria will be increased.

It might be a case, that you are running verifications for the same customer segment for a long period of time and all the results are added to the suppression list. So DealSignal will always find you a lot of relevant contacts but they will be excluded from the final results as they are suppressed.

As in the case with limited criteria, it is recommended to update your criteria to spread up the results and get more contacts. You could also try to use advanced AI suggestions to modify your Persona.

This might happen that you are looking for contacts that historically don’t have social media and Internet presence. As an example, it quite often happens if you are looking for small companies and local businesses: dentists, beauty services, etc.

Hopefully, DealSignal's team could help you find such contacts as well! However, such activity requires extended human research. Contact us to discuss the opportunity.

If after trying tips from this troubleshooting guide you still think that DealSignal should return more criteria, contact us! We will help to understand and fix the issue.